FAQ

Is my order going to be delivered instantly?

Yes, we deliver  instantly by email if you order code/voucher product and if you are a returning customer. But if your order require manual process, this will not be instant but it will not take more than 30min to complete. order like Bitcoin, is not instant as we need to make the transfer from our bitcoin address to yours.

Depending on your payment method, we may require additional information from a new customer who just buying from us for the first time. Don't worry, this can be done in minutes if customer respond to our message immediately.


How do i become verified in order to receive my order instantly?

If we require additional information from you on your first order, we will contact you by email once your order has been placed. Mostly, we ask for something that could prove that you own the payment account you use for your order.


How do i know that my information is secure on your website?

In order to provide secure environment for our customers, we install SSL(secure sockets layer) to our pages. So, right from the time you enter our website till you leave, all pages you open will be opening with SSL and to be sure of this, check your browser when you are browsing on our website to see that you have https:// not just http// . included "s" shows that you are on secure network and any information you enter is encrypted. So we got your back !



What payment methods you accept?

We accept various payment method like  Credit Card ( Via Voguepay),Bank Transfer, COD, Webmoney, PerfectMoney, Western Union, MoneyGram.  Note that our COD only available to customer from Northern Cyprus.

For security reasons, we have had to remove Paypal payment method from our website.  Though we might accept paypal again in the future but for now, Paypal is not supported.



Can i buy from your store?

Yes, we offer our service at our location. if you are close to us, we appreciate you coming to us and buy. This does not need order verification and you can buy as much as you want.



How fast do you process Exchange order?

Our exchange service is very fast, it does not need verification and order could be completed within 30min.




Why my Account Type is "Unverified"?

Your account type is marked "Unverified" because you never submitted any document for verification.

  Awareness

  1. Order Limitation
  2. No instant delivery
  3. Order placed will be manually checked before delivery
  4. You won't be able order; Bitcoin, Webmoney, PerfectMoney until your account is verified


Why my Account Type is "Verified 1st Level"?

We have marked your account as "Verified 1st Level" because you have verified your identity


Awareness

  1. Order Limitation
  2. No instant delivery but deliver within 30min
  3. Order placed will be manually checked before delivery



Why my Account Type is "Verified 2nd Level"?

We have marked your account as "Verified 2nd Level" because you have verified your identity  and address

Awareness

  1. Order Limitation
  2. Instant delivery
  3. Order is performed automatically and deliver in sec.



Why my Account Type is "Verified 3rd Level"?

We have marked your account as "Verified 3rd Level" because you have verified your identity , address and your payment method

Awareness

  1. Order Limitation not apply here
  2. Instant delivery
  3. Order is performed automatically and deliver in sec.
  4. Earn Reward Points on every order placed which can be used as discount coupon